Privacy Policy

Introduction

This Privacy Policy explains how Selcon Heaters may collect, use, share, retain, and protect information when you visit or use https://selconheaters.com/, contact us, or submit an enquiry through the website.

At Selcon Heaters, we engineer reliable thermal solutions that support demanding industrial operations. From high-performance industrial heaters to specialized tyre retreading machines, our equipment delivers precision, durability, and consistent performance to help keep your business running efficiently.

This Privacy Policy is intended for business customers, prospective customers, suppliers, representatives, and other website visitors. It should be read together with any notices or terms presented at the point where information is collected.

Information We May Collect

Depending on how you use the website and communicate with us, we may collect personal information and business-related information that you choose to provide or that is generated through your use of the website.

Personal information may include your name, company name, job title, email address, phone number, postal or project location, enquiry details, product requirements, technical specifications, drawings or files submitted by you, and communications with us.

Information You Provide Directly

We may collect information that you provide when you submit a contact or product enquiry, request a quotation, ask for technical information, upload a drawing or file, communicate by email or phone, or otherwise contact Selcon Heaters.

This information may include:

Contact details — name, company name, job title, email address, phone number, and business contact information.
Project details — postal or project location, intended application, industry, delivery requirements, and related business information.
Technical details — product requirements, operating conditions, specifications, drawings, photographs, documents, and other files you choose to submit.
Communications — questions, requests, feedback, call records where maintained, email messages, and information included in other communications.

Important

Please do not submit unnecessary sensitive personal information or confidential information belonging to another person or organisation through the website. Share only information that you are authorised to provide and that is reasonably necessary for your enquiry.

Information Collected Automatically

When you visit the website, certain information may be collected automatically, depending on the website configuration and the tools in use at the time. This may include your IP address, browser and device information, pages viewed, referring pages, approximate location derived from your IP address, date and time of access, and technical logs.

The exact information collected, the way it is collected, and how long it is retained will depend on the website configuration, hosting environment, security tools, analytics tools, and other technologies actually in use. We do not intend this section to suggest that every listed type of information is collected in every visit.

Cookies and Similar Technologies

The website may use cookies, pixels, local storage, server logs, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support security. Some technologies may be necessary for the website to function, while others may be optional and used only where permitted by applicable law and any required consent.

Before publishing this policy, the website owner should confirm the actual cookies and similar technologies used, including: [Insert Cookie and Analytics Tools], [Insert Cookie Categories], [Insert Cookie Retention Periods], and [Insert Consent Mechanism].

Where required, you may be offered choices to accept, reject, or manage optional cookies and similar technologies. You can also adjust settings in your browser or device, although disabling certain technologies may affect website functionality.

How We Use Information

We may use information for the following purposes, subject to applicable law:

Responding to enquiries — to answer questions, understand your requirements, and provide requested information.
Preparing quotations — to assess product requirements, prepare quotations, and communicate about potential orders or projects.
Technical support — to review technical specifications, drawings, files, operating conditions, and other information relevant to products or services.
Business communications — to communicate about products, services, enquiries, requests, orders, or related business matters.
Website operations — to operate, maintain, troubleshoot, and improve the website, its content, and user experience.
Records and administration — to maintain appropriate business records and manage our relationship with customers and prospective customers.
Security and misuse prevention — to detect, prevent, investigate, and respond to fraud, unauthorised access, security incidents, abuse, or other misuse.
Legal and business protection — to comply with applicable law, respond to lawful requests, enforce agreements, and protect our rights, property, personnel, and business interests.

Legal Bases and Permissions

Depending on the circumstances and applicable law, we may process information because it is necessary to respond to your request, take steps at your request before entering into a contract, perform or administer a business relationship, comply with a legal obligation, protect legitimate business interests, prevent misuse, or protect rights and safety.

Where applicable law requires consent, we will seek consent before processing information for the relevant purpose. Where processing relies on consent, you may withdraw that consent, subject to legal or operational limitations and without affecting processing that took place before withdrawal.

The legal basis or permission applicable to a particular activity may depend on the information, the purpose, the relationship between you and Selcon Heaters, and the law applicable to that activity. We do not intend this section to create rights or obligations beyond those provided by applicable law.

How We Share Information

We may share information where reasonably necessary for the purposes described in this Privacy Policy, subject to appropriate safeguards and applicable law. Potential recipients may include:

Authorised staff and representatives — people who need the information to respond to enquiries, prepare quotations, provide technical assistance, or manage business activities.
Contractors and professional advisers — consultants, accountants, lawyers, auditors, engineers, or other advisers supporting our operations or protecting our rights.
Technology and hosting providers — providers that support website hosting, email, communications, storage, security, maintenance, or other business systems, where such providers are actually used.
Service providers — suppliers that perform services on our behalf and are permitted to use information only as necessary for those services and subject to appropriate obligations.
Regulators and authorities — government bodies, courts, law-enforcement agencies, or other authorities where disclosure is required or permitted by applicable law.
Transaction partners — parties involved in a proposed or completed business transaction, where sharing is necessary and legally permitted.

We do not claim that information is never shared, and we do not make a general claim that information is sold. Any sharing will depend on the circumstances, the information involved, the services in use, and applicable law.

Business Transfers and Corporate Transactions

If Selcon Heaters or a relevant part of its business is reorganised, sold, transferred, financed, merged, or involved in another corporate transaction, information may be reviewed or transferred as part of that transaction where permitted by applicable law. Any recipient may be required to protect the information and use it consistently with applicable legal requirements.

Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to enquiries, maintaining business records, resolving disputes, enforcing agreements, protecting our rights, and complying with legal or regulatory requirements.

The appropriate retention period may vary depending on the type of information, the purpose for which it was collected, the nature of the business relationship, and applicable law. The applicable retention details should be confirmed by the website owner at [Insert Applicable Retention Period].

When information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to legal, technical, and operational limitations.

Data Security

We use reasonable administrative, technical, and organisational measures intended to protect information against unauthorised access, alteration, disclosure, loss, misuse, or destruction, taking into account the nature of the information and the risks involved.

No website, email transmission, storage system, or method of electronic communication can be guaranteed to be completely secure. You should use appropriate care when sending technical information, drawings, files, or other business information online and should avoid sending information that is not necessary for your enquiry.

If you believe that information has been submitted to us in error or that a security issue may have occurred, please contact us using the details in the Contact Information section.

Your Rights and Choices

Subject to applicable law and any legal or operational exceptions, you may have the right to request access to personal information we hold about you, correction or updating of inaccurate information, deletion where applicable, or information about how your information is used.

Depending on the circumstances and applicable law, you may also have the right to withdraw consent where processing relies on consent, object to or request restriction of certain processing, and exercise complaint or grievance rights through the appropriate authority or process.

To make a request, please contact Selcon Heaters using the contact details below. We may need to verify your identity or authority before responding. We may also need to retain certain information or decline, limit, or delay a request where permitted or required by applicable law.

Marketing Communications

If permitted by applicable law and where appropriate, we may contact you with information about products, services, technical developments, or business updates that may be relevant to your organisation. We will provide an appropriate way to opt out of marketing communications where required.

You may ask us to stop sending marketing communications at any time by using the unsubscribe option in a message, replying to the communication, or contacting us using the details below. Even if you opt out of marketing messages, we may still send non-marketing communications about an enquiry, quotation, order, service, security matter, or other business relationship.

Third-Party Websites and Services

The website may contain links to third-party websites, platforms, or services. Those third parties may have their own privacy notices, terms, cookies, and data practices. We are not responsible for the privacy, security, content, or practices of third-party websites or services that we do not control.

You should review the relevant third party’s privacy information before providing personal information or using its services. Any third-party tools or services used on this website should be confirmed by the website owner before this policy is published.

Children’s Privacy

The website is intended for business users and is not directed to children. We do not knowingly seek to collect personal information from children through the website. If you believe that a child has provided personal information to us, please contact us so that we can consider appropriate steps under applicable law.

International Data Transfers

Depending on the website configuration, service providers, business operations, or the location of the people working with us, information may be accessed, stored, or processed in India or another country. The privacy and data protection laws in those locations may differ from the laws where you are located.

Where applicable law requires safeguards for an international transfer, we will seek to apply appropriate safeguards or rely on a permitted legal basis for the transfer. The specific transfer arrangements and safeguards should be confirmed by the website owner before publication and may vary by service or provider.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the website, our business practices, applicable law, or the tools and services we use. The updated version will be posted on this page with a revised effective date where appropriate.

You should review this page periodically for changes. Continued use of the website after an updated policy is posted may be subject to the updated policy to the extent permitted by applicable law.

Contact Information

If you have a question, request, privacy concern, or grievance about this Privacy Policy or our handling of information, please contact us:

Website: https://selconheaters.com/
Website name: Selcon Heaters
Legal entity or website owner: Selcon Heaters & Controllers
Registered office address: Konaje Vividhoddesha Sahakara Sangha Niyamitha Bldg, Assaigoli Post, Konaje Village, Mangalore, Dakshina Kannada – 574199
Email: enquiry@selconheaters.com
Phone: +91 9483153129 | +91 7353509396

If the privacy or grievance contact is different from the email address above, the website owner should provide the correct contact details before publication.

Effective Date

This Privacy Policy is effective from 25-10-2026